Service4 of 6
AI and automation
We automate tasks in your company with language models connected to your data. Each workflow comes documented, evaluated and with an estimate of what it costs to run.
- Category
- AI and automationVerified
- Detailed capabilities
- Pending verification
- Engagement models
- Fixed-scope project
- Maintenance and operations retainer
- Block of hours
- Handover record
- Repository · Documentation · Access · Infrastructure in your name
A workflow with human approval
Illustrative diagram. It does not represent any client’s architecture.
Task: classify a support e-mail and draft a reply from the knowledge base.
- InputThe e-mail and its context
- ProposalThe model classifies and drafts
- EvaluationAgreed criteria, before anything is shown
- PersonApproves, corrects or rejects
- ResultSent and recorded
- FallbackManual queue with the original data
Every state
Confident
The proposal meets the criteria and reaches a person, who approves it.
- Evaluation criteria
- The category is on the allowed list. Meets
- The reply cites the knowledge base. Meets
- It promises nothing outside the policy. Meets
- Proposal
- Proposes the category and a draft with its source.
- Evaluation
- All three criteria are met.
- Person
- Reads the draft and approves it unchanged.
- Outcome
- The reply is sent and whoever approved it is recorded.
Unsure
One criterion fails: the proposal arrives flagged and the person corrects or rejects it.
- Evaluation criteria
- The category is on the allowed list. Meets
- The reply cites the knowledge base. Fails
- It promises nothing outside the policy. Meets
- Proposal
- Proposes a draft that cites no source.
- Evaluation
- The citation check fails: the proposal is flagged as unsure, with the reason.
- Person
- Corrects the draft, or rejects it and replies by hand.
- Outcome
- The case joins the evaluation set to review the workflow.
Unavailable
The model does not answer in time: the work moves to the manual queue and is not lost.
- Evaluation criteria
- The category is on the allowed list. Not evaluated
- The reply cites the knowledge base. Not evaluated
- It promises nothing outside the policy. Not evaluated
- Proposal
- The provider does not answer within the time limit.
- Fallback
- The e-mail enters the manual queue with its original data, and whoever runs the workflow is notified.
- Person
- Handles it as before the automation.
- Outcome
- The process carries on without the model. The failure is logged with its time.
Related scope: LLM workflowsKnowledge basesProcess automation
What it solves
Common situations, not client cases.
- P-01
Your team spends hours on tasks that repeat the same steps every time.
What changesAutomated workflows that carry out those steps and keep a record of what they did.
- P-02
To answer a question, your team digs through documents kept in several places.
What changesA knowledge base that answers from your own documents and cites where each answer comes from.
- P-03
You don’t know what an AI model would cost you or whether its answers would be reliable.
What changesA quality evaluation and an estimate of usage costs before you commit.
What’s included and what isn’t
Included
Steps where a language model classifies, summarises or drafts within an existing process.
Assistants that query your systems and act on them with limited permissions.
Your documents organised so they can be searched and cited.
Repetitive tasks connected across systems, without a manual step each time.
Tools that help your team work with its own information.
Not included
Proposal pending approval- EX-01
Computer vision
Not offered.
- EX-02
Training proprietary models
Not offered.
- EX-03
Machine learning model operations (MLOps)
Not offered as a specialty.
Boundaries proposed for review (A-07). They are not approved exclusions.
What you receive at the end
This is what you receive. Each row shows whether it passes to you, depends on the contract or is not transferred.
KorhyYour company
- Passes to you
- Per contract and model
- Not transferred
Final ownership is set by each project’s contract.
Base · in every service
- EN-01
Repository
The source code and its history, in a repository your company owns.
Passes to you
- EN-02
Documentation
How the system is built, why it was built that way and how to get it running.
Passes to you
- EN-03
Access
Admin credentials and permissions, handed to the people you name.
Passes to you
- EN-04
Infrastructure in your name
Cloud provider accounts in your company’s name. The exact arrangement is set by the contract.
Per contract and model
Specific to AI and automation
- EN-05
Documented workflows
What each workflow does, what data it works with and what permissions it uses.
Passes to you
- EN-06
Quality evaluation
How the answers were checked and the criteria for accepting them.
Passes to you
- EN-07
Estimated usage costs
An estimate of what each workflow will cost to run with the chosen provider.
Passes to you
What is not transferred
Proposal pending approval- NT-01
Our own tools from before the project
Internal accelerators we already had. You use them under a licence; they are not assigned.
Licensed for use per contract
- NT-02
Licensed third-party technology
Services and software from other vendors that the solution uses.
Subject to the vendor’s licence
Engagement models
We don’t publish prices: they depend on the scope. Response times, where they apply, are set in the contract.
| Criterion | AFixed-scope projectSelectedRemove: Fixed-scope project | BMaintenance and operations retainerEnquire with this model: Maintenance and operations retainer | CBlock of hoursEnquire with this model: Block of hours |
|---|---|---|---|
| When it applies | When you want to automate a specific task and check that it works before extending it. | When the workflows are already in use and need ongoing adjustment and follow-up. | When you want to explore a one-off case or adjust an existing workflow. |
| How it works | We agree on scope, exclusions, milestones and price. The quality criteria are set before building. | A monthly fee covers an agreed set of adjustments, quality reviews and improvements. | Prepaid hours used task by task, with a log of what was done. |
| Deliverables | Deployed workflows, quality evaluation, estimated usage costs and a handover record. | A periodic report and up-to-date workflow documentation. | Hours log and the documentation for each task. |
| Contract considerations | The price is set in the proposal. Model provider usage is billed separately, in your name. | The monthly scope and the SLA are agreed in writing in the contract. | How long the hours stay valid, and on what terms, per the contract. |
- A
Fixed-scope project
- When it applies
- When you want to automate a specific task and check that it works before extending it.
- How it works
- We agree on scope, exclusions, milestones and price. The quality criteria are set before building.
- Deliverables
- Deployed workflows, quality evaluation, estimated usage costs and a handover record.
- Contract considerations
- The price is set in the proposal. Model provider usage is billed separately, in your name.
- B
Maintenance and operations retainer
- When it applies
- When the workflows are already in use and need ongoing adjustment and follow-up.
- How it works
- A monthly fee covers an agreed set of adjustments, quality reviews and improvements.
- Deliverables
- A periodic report and up-to-date workflow documentation.
- Contract considerations
- The monthly scope and the SLA are agreed in writing in the contract.
- C
Block of hours
- When it applies
- When you want to explore a one-off case or adjust an existing workflow.
- How it works
- Prepaid hours used task by task, with a log of what was done.
- Deliverables
- Hours log and the documentation for each task.
- Contract considerations
- How long the hours stay valid, and on what terms, per the contract.
05Questions
Frequently asked questions
What people ask us most before starting.
It depends on the scope. After the diagnosis we send you a proposal with the scope, timeline and cost. If you go ahead with the project, the diagnosis fee is credited against the proposal.
Your company does: the model provider account and its usage are contracted in your name and billed separately. The proposal includes an estimate of those costs.
We can sign a confidentiality agreement before we access it. The handover documents which data each workflow uses, and with which permissions.
Yes. The code, the workflow documentation and the access pass to your company at handover. The exact ownership terms are set in each project’s contract.
Yes. Through a maintenance and operations retainer with an SLA agreed in writing, or a block of hours for occasional adjustments.
06Next step
Tell us which task you want to automate.
Online scheduling is not available yet.
Your enquiry
This comes with you to the contact form. The link only carries the service and the model.
- Service
- AI and automation
- Model
- Fixed-scope projectRemove or change the model